Step 3 - Sustain
When you have standardised your workspace, materials, tools and methods, you can validate if this gives the right output. From this point on, you verify the lead indicators of workspace, tools, materials and methods, rather than waiting for a gap in the output quality.
Establish output metrics
We now need a set of indicators to agree with each internal customer for quality of service or product, cost and delivery schedule. These should roll up from each point of value to external customers metrics.
Mechanism for review
To sustain you need a mechanism for reviewing performance and problem-solving approach that becomes your culture.
Effective Meetings
Most people have had at least some experience of bad meetings. Ensuring performance behaviours and coaching happens each time a team meets is key to driving performance and ensuring the existing standards are met every hour, every day. We will show you how to lead effective meetings and engage every single member of staff to create synergy for quality improvement. Sometimes the best ideas come from the quiet ones. It is well researched that staff need their leaders to listen to them and see them become three times more effective.
We will show you how to set up an effective daily performance review and shift handover meetings that will ensure that your team are always on the same page and pulling in the same direction.